Practice Manager - Quality Services - Remote

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

In Short

• Lead a Professional Services team focused on Veeva Quality Cloud.
• Responsible for hiring, performance management, and mentorship.
• Execute as a Services Delivery Lead for multiple customer engagements.
• Manage supply and demand of your team for project staffing.
• Support and coach your team while driving productivity.
• Manage escalations and support sales in the pre-sales process.
• Cultivate trusted relationships with customers.
• Coordinate across projects to share best practices.
• Provide executive oversight of internal initiatives.
• Build an internal network to champion success.

Requirements

• 10+ years of software implementation experience.
• 8+ years in people management.
• Experience leading a professional services team.
• Operational excellence in Services management.
• Ability to travel up to 25% of the time.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.