Bilingual Technical Customer Service Associate (German/English) - Remote

Overview

The Bilingual Technical Customer Service Associate role at Veeva Systems involves providing exceptional customer service and support to users of Veeva’s applications, with a focus on building strong relationships and ensuring customer satisfaction.

In Short

• Advise end users on best practices for using Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong professional relationships with all users of Veeva’s applications.
• Provide recommendations for client service improvements and product development.
• Maintain high standards of customer service, quality, and professionalism.
• Keep accurate records of all correspondence related to the role.

Requirements

• 1+ year of relevant experience in a customer service role.
• Effective communication, organizational, and time management skills.
• Professional telephone manners.
• Competence in standard computer packages (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in German and English.
• Ability to understand client requirements and articulate solutions.

Benefits

• Private Health Insurance.