Bilingual Technical Customer Service Associate (Italian/English) - Remote

Overview

The Bilingual Technical Customer Service Associate role at Veeva Systems focuses on providing exceptional customer service and support for users of Veeva’s applications, while also promoting a positive corporate culture.

In Short

• Advise end users on best practices for Veeva’s applications.
• Identify and resolve client issues associated with Veeva’s applications.
• Build strong relationships with users of Veeva’s applications.
• Provide recommendations for client service improvements.
• Maintain high standards of customer service and professionalism.
• Keep accurate records of all correspondence related to the role.

Requirements

• 1+ year of relevant experience in a customer service role.
• Effective communication, organizational, and time management skills.
• Professional telephone manners.
• Competence in Microsoft Office (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills in Italian and English.
• Ability to understand client needs and articulate solutions.

Benefits

• Private Health Insurance.