Team Manager - EU Quality Managed Services - Remote

Overview

As a Team Manager at Veeva Systems, you will lead a team focused on Quality Managed Services for life sciences organizations, contributing to customer success and team growth.

In Short

• Lead a customer-facing team in Quality Managed Services
• Ensure customer success post-implementation
• Build and manage a team of consultants
• Engage with biotech customers and manage escalations
• Drive long-term service growth for cloud solutions
• Collaborate with leadership to enhance service delivery
• Participate in hiring high-performing consultants
• Work in a dynamic, fast-paced environment
• Support employee growth and success
• Occasional on-site meetings within EMEA

Requirements

• 2+ years in Operational or Support Leadership role
• 5+ years in IT, Project Management, or Consultancy
• Experience hiring in Poland's IT industry
• Understanding of ITIL principles
• Strong problem-solving and analytical skills
• Excellent communication skills in English
• Bachelor's degree or higher
• Legal right to work in Europe

Benefits

• Health & wellness programs