Senior Account Manager - Remote

Overview

The Senior Account Manager will be the main contact for a leading health client, ensuring exceptional service and value through strong account management and collaboration with various stakeholders.

In Short

• Key player in managing client relationships and satisfaction.
• Focus on leveraging Salesforce Marketing Cloud for marketing initiatives.
• Collaborate with client stakeholders and internal teams.
• Draft marketing and campaign platform use cases.
• Standardize email content production processes.
• Identify and mitigate regulatory issues.
• Optimize campaign delivery and execution.
• 6+ years of relevant business experience required.
• Strong communication and relationship-building skills essential.
• Experience with email/SMS best practices and omni-channel strategies.

Requirements

• Bachelor's degree required.
• Experience with Salesforce Marketing Cloud.
• Familiarity with healthcare or pharmaceutical clients.
• Strong listening and communication skills.
• Ability to manage and co-lead teams.
• Salesforce certification is a plus.
• Experience with Confluence and/or Jira is a plus.

Benefits

• Medical, vision, and dental insurance.
• Life insurance.
• Short-term and long-term disability insurance.
• 401k plan.
• Flexible paid time off.
• At least 15 paid holidays per year.
• Paid sick and safe leave.
• Paid parental leave.