Senior Account Manager - Remote

Overview

Loopio is looking for an experienced results-driven, relationship-focused, and process-oriented individual who wants to take their account management to the next level!

In Short

• Lead renewal negotiations and expansion opportunities with Enterprise customers.
• Build relationships through various communication channels.
• Map customer organizations and develop strategies for relationship building.
• Partner with Customer Success Managers to identify customer adoption and expansion opportunities.
• Negotiate contract terms and pricing.
• Provide high-level service to maximize customer success.
• Present value propositions to key stakeholders.
• Conduct online demonstrations of the Loopio platform.
• Build playbooks and templates to support account growth.
• Utilize engagement data to flag risk and growth opportunities.
• Maintain accurate forecasts and manage renewal meetings.
• Update account information in Salesforce & Gainsight.
• Monitor license management and identify expansion opportunities.
• Collaborate with various internal teams.
• Present insights to internal teams based on customer interactions.
• Occasional travel for events or customer meetings.

Requirements

• 3+ years in Account Management or similar role, preferably in B2B SaaS.
• Proven track record of managing complex deal cycles.
• Experience with named accounts in various verticals.
• Ability to develop relationships with senior leaders.
• Excellent cross-functional relationship building.
• Strong analytical skills to derive insights from data.
• Highly organized and detail-oriented.
• Effective communicator with presentation skills.
• Strategic mindset to drive organizational goals.
• Experience with Salesforce and Gainsight.

Benefits

• Ongoing feedback and support for professional development.
• Opportunities for creativity and learning support.
• Health and wellness benefits from day one.
• Remote work setup with necessary equipment.
• Supportive culture promoting connections in a remote environment.
• Participation in townhalls and celebrations.
• Active Employee Resource Groups for learning and connection.
• Award-winning workplace with impactful opportunities.