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Nordic Speaking Customer Service Representative - Remote

Posted 8 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opening for a Nordic Speaking Customer Service Representative in our Online Streaming Service Department. In this dynamic role, you will provide exceptional support to our Nordic-speaking customers, assisting them with inquiries related to our streaming platform and ensuring a pleasurable viewing experience.

In Short

  • Provide outstanding customer service in Nordic languages (Finnish, Swedish, Norwegian, or Danish) via phone, email, and chat regarding our streaming services
  • Troubleshoot technical issues and provide solutions to enhance user engagement
  • Assist customers with subscription questions, content availability, and account settings
  • Document customer interactions and maintain accurate records in our CRM system
  • Collaborate with technical support and content teams to resolve complex customer inquiries
  • Collect feedback from customers to help improve our platform and services
  • Stay informed about industry trends and updates in online streaming

Requirements

  • Proficiency in Nordic languages (Finnish, Swedish, Norwegian, or Danish)
  • Strong communication skills
  • Experience in customer service
  • Ability to troubleshoot technical issues
  • Familiarity with CRM systems
  • Passion for streaming services
  • Attention to detail

Benefits

  • Competitive salary
  • Dynamic work environment
  • Opportunities for growth and development
  • Flexible working hours
  • Access to streaming services
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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