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Nordic Speaking Customer Service Representative - Remote

Posted 14 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is searching for a Nordic Speaking Customer Service Representative to join our team supporting one of the top electronics companies in the industry. In this exciting role, you will deliver outstanding service to our Nordic-speaking clients, assisting them with their inquiries related to electronics products and services.

In Short

  • Provide customer support in Nordic languages via phone, email, and chat for a range of electronics products
  • Assist clients with inquiries about product specifications, availability, and warranty details
  • Troubleshoot technical issues and guide customers through solutions
  • Document customer interactions accurately within our CRM system
  • Coordinate with technical teams to resolve complex issues efficiently
  • Collect and relay customer feedback to improve products and services
  • Stay updated on the latest electronics trends and product launches

Requirements

  • Proficiency in Nordic languages
  • Strong communication skills
  • Experience in customer service
  • Ability to troubleshoot technical issues
  • Familiarity with CRM systems
  • Passion for electronics and technology

Benefits

  • Opportunity to work with a leading electronics company
  • Remote work flexibility
  • Professional development opportunities
  • Supportive team environment
  • Competitive salary and benefits package
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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