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Nordic Speaking Customer Service Representative - Remote

Posted 15 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opportunity for a Nordic Speaking Customer Service Representative to join our E-commerce Department. In this pivotal role, you will provide exceptional support to our Nordic-speaking customers, assisting them in navigating our online shopping platform and ensuring a smooth shopping experience.

In Short

  • Provide high-quality customer service in a Nordic language through phone, email, and chat
  • Assist customers with inquiries regarding product details, order statuses, and return processes
  • Effectively resolve customer issues and complaints in a timely manner
  • Document customer interactions accurately in our CRM system
  • Collaborate with logistics and inventory departments to ensure prompt order fulfillment
  • Gather customer feedback to improve our services continuously
  • Stay updated on current promotions, products, and trends in the e-commerce sector

Requirements

  • Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, or Finnish)
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a fast-paced environment
  • Familiarity with CRM systems

Benefits

  • Competitive salary
  • Opportunities for career growth
  • Dynamic work environment
  • Employee discounts
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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