Nordic Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Nordic Speaking Customer Service Representative for a leading Electronics Company. This role is perfect for individuals who are passionate about technology and committed to providing outstanding service to Nordic-speaking clients.

In Short

• Deliver exceptional customer service to Nordic-speaking clients across multiple communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to electronic products, troubleshooting, and product support.
• Provide accurate information regarding products, order status, and company policies.
• Handle customer complaints and resolve issues with professionalism and care, ensuring customer satisfaction.
• Stay updated on the latest product offerings, technological advancements, and internal procedures.
• Document all customer interactions to maintain detailed records of service queries and resolutions.
• Cooperate with internal teams to ensure a seamless customer journey and effective resolution of complex issues.

Requirements

• Fluency in Nordic languages.
• Strong communication skills.
• Experience in customer service.
• Knowledge of electronic products is a plus.
• Ability to troubleshoot and resolve issues.
• Professional demeanor and customer-oriented attitude.

Benefits

• Opportunity to work with a leading electronics company.
• Dynamic work environment.
• Training and development opportunities.
• Competitive salary and benefits.