German-Speaking Customer Service Expert for Car Sharing App - Remote

Overview

Mercier Consultancy is looking for a talented German-Speaking Customer Service Expert to support our Car Sharing App clients in a remote capacity from Greece. In this engaging role, you will be the voice of our brand, assisting users with their inquiries and issues related to our innovative car sharing platform. Your dedication to delivering exceptional customer service will help enhance user satisfaction and drive the success of our app. If you possess strong communication skills and a passion for technology and mobility solutions, we'd love to have you on our team!

In Short

• Provide high-quality customer support in German via various communication channels, including chat, email, and phone.
• Assist users with navigating the car sharing app, booking cars, managing accounts, and addressing any concerns or technical issues.
• Handle customer inquiries efficiently, while ensuring a positive and friendly service experience.
• Document issues and feedback from users to report trends and recommend improvements to the app.
• Work closely with the product and technical teams to resolve complex user issues and enhance overall user experience.
• Stay informed about the latest trends in mobility solutions and app features to provide knowledgeable assistance.
• Participate in training sessions to improve product knowledge and customer service skills continuously.

Requirements

• Fluency in German is essential.
• Strong communication skills.
• Experience in customer service or support roles.
• Ability to handle inquiries and resolve issues effectively.
• Interest in technology and mobility solutions.
• Willingness to learn and adapt to new systems.

Benefits

• Work remotely from Greece.
• Opportunity to be part of an innovative company.
• Continuous training and development opportunities.
• Collaborative and supportive team environment.