Danish Speaking Customer Service Agent for Online Travel Agency - Remote

Overview

Mercier Consultancy is excited to offer a position for a Danish Speaking Customer Service Agent for our Online Travel Agency, based remotely in Greece. In this dynamic role, you will be responsible for providing exceptional support to our Danish-speaking customers as they navigate travel bookings, inquiries, and services.

In Short

• Deliver outstanding customer service in Danish for inquiries related to travel bookings.
• Assist customers with making, changing, and canceling travel reservations.
• Provide information about destinations, travel packages, and services.
• Effectively resolve customer concerns and complaints, ensuring satisfaction.
• Document interactions and feedback for service improvement initiatives.
• Collaborate with other departments to ensure seamless service delivery to customers.
• Stay updated on travel industry trends and policies to provide accurate information.

Requirements

• Fluency in Danish is required.
• Experience in customer service is preferred.
• Strong communication skills.
• Ability to work independently in a remote environment.
• Passion for travel and tourism.
• Problem-solving skills to address customer inquiries.
• Familiarity with travel booking systems is a plus.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Opportunity to work in the travel industry.
• Collaborative team environment.
• Training and development opportunities.