Spanish-Speaking Customer Expert for Cloud Platform - Remote

Overview

Mercier Consultancy is excited to offer a position for Spanish-Speaking Customer Experts for our Cloud Platform team, working remotely from Greece! In this impactful role, you will provide outstanding support to Spanish-speaking customers utilizing our cloud solutions, ensuring they have the best experience. If you are tech-savvy and passionate about customer service, we would love to have you join our team!

In Short

• Assist Spanish-speaking customers with inquiries related to our cloud platform through phone, email, and chat.
• Resolve technical issues and provide guidance on using our services effectively.
• Educate customers on product features, benefits, and best practices for optimal use.
• Maintain accurate documentation of customer interactions and troubleshooting steps in our systems.
• Work closely with technical teams to escalate issues and advocate for customer needs.
• Stay updated on product developments and industry trends to provide informed assistance.
• Contribute to the continuous improvement of customer support processes and resources.

Requirements

• Fluency in Spanish (written and spoken).
• Strong communication and interpersonal skills.
• Technical proficiency and a passion for technology.
• Experience in customer service or support roles.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-centric mindset.

Benefits

• Work remotely from Greece.
• Opportunity to work with a dynamic team.
• Continuous training and development.
• Competitive salary and benefits package.