Czech-Speaking Customer Expert - Remote

Overview

Mercier Consultancy is thrilled to announce a new opportunity for Czech-Speaking Customer Experts to join our team in Greece! In this essential role, you will engage with our Czech-speaking clients, providing them with outstanding customer service and support across various channels. If you possess excellent communication skills in Czech and are passionate about helping customers, we want you to become a vital part of our team!

In Short

• Assist Czech-speaking customers with their inquiries and requests via phone, email, and chat.
• Provide detailed information about products and services, helping customers make informed decisions.
• Support customers through the booking process and handle modifications or cancellations as needed.
• Quickly resolve customer issues while maintaining a high level of customer satisfaction.
• Gather customer feedback to enhance our service offerings and escalate any concerns as necessary.
• Collaborate effectively with team members to ensure seamless customer experiences.
• Stay informed about company updates and industry trends to provide knowledgeable assistance.

Requirements

• Fluency in Czech is required.
• Excellent communication skills.
• Previous experience in customer service is a plus.
• Ability to work effectively in a team environment.
• Strong problem-solving skills.
• Familiarity with customer support software is an advantage.

Benefits

• Competitive salary.
• Opportunity for career growth.
• Supportive team environment.
• Comprehensive training provided.
• Work in a vibrant location in Greece.