Spanish-Speaking Customer Expert - Remote

Overview

Mercier Consultancy is seeking motivated Spanish-Speaking Customer Experts to join our remote team in Greece, dedicated to providing exceptional support for our Consumer Goods sector! In this engaging role, you will assist Spanish-speaking customers with their inquiries regarding various products, ensuring a seamless customer experience. If you are passionate about consumer products and enjoy helping customers, we want you on our team!

In Short

• Respond to customer inquiries related to consumer goods via phone, email, and chat, delivering high-quality support.
• Provide accurate information about products, promotions, and policies to enhance customer satisfaction.
• Assist customers with order placements, modifications, and returns, ensuring efficient processing.
• Maintain thorough records of customer interactions and feedback for quality improvement.
• Resolve customer complaints with professionalism and a focus on finding effective solutions.
• Collaborate with team members to share insights and contribute to service enhancements.
• Stay updated on product knowledge and trends in the consumer goods market.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to handle customer inquiries and complaints effectively.
• Familiarity with consumer goods is a plus.
• Proficiency in using customer support software.
• Team player with a collaborative spirit.

Benefits

• Work remotely from Greece.
• Opportunity to work in a dynamic team environment.
• Training and development opportunities.
• Competitive salary and benefits.
• Flexible working hours.