Danish Speaking Customer Service Agent for Video Streaming Platform - Remote

Overview

Mercier Consultancy is excited to offer a remote opportunity for a Danish Speaking Customer Service Agent for our Video Streaming Platform. This position allows you to work from the beautiful landscape of Greece while providing top-notch support to our Danish-speaking customers. In this role, you will assist users with their subscription inquiries, account management, streaming issues, and content recommendations. If you have a passion for digital media, exceptional communication skills, and a commitment to delivering outstanding customer service, we would love to have you join our team.

In Short

• Deliver exceptional customer service in Danish for inquiries related to our video streaming platform.
• Assist customers with account creation, subscription management, and billing inquiries.
• Provide troubleshooting support for streaming issues and device compatibility.
• Educate customers on platform features and content libraries to enhance their experience.
• Resolve customer complaints efficiently and maintain a high level of customer satisfaction.
• Document customer interactions and feedback for continuous improvement.
• Stay updated on platform developments and media content to offer informed support.

Requirements

• Fluency in Danish, both written and spoken.
• Strong communication and interpersonal skills.
• Experience in customer service or related fields.
• Ability to troubleshoot technical issues effectively.
• Familiarity with video streaming platforms is a plus.
• Passion for digital media and customer satisfaction.

Benefits

• Work remotely from Greece.
• Flexible working hours.
• Opportunity to work in a dynamic team.
• Gain experience in the digital media industry.
• Competitive salary and benefits.