Dutch Speaking Customer Service Agent for Video Streaming Service - Remote

Overview

Mercier Consultancy is excited to offer a remote opportunity for a Dutch Speaking Customer Service Agent for a leading Video Streaming Service. Based in Greece, you will provide exceptional support to our Dutch-speaking customers, assisting them with inquiries related to their subscriptions, content availability, and technical issues. You will play a crucial role in enhancing the customer experience by ensuring that users can maximize their enjoyment of our streaming platform. If you are a tech-savvy individual with a passion for entertainment and excellent communication skills, we would love to have you on our team.

In Short

• Deliver outstanding customer support in Dutch for users of the video streaming service.
• Assist customers with account setup, subscription inquiries, and content-related questions.
• Troubleshoot technical issues and guide users through solutions effectively.
• Provide information on new features, content releases, and promotions.
• Document customer interactions and feedback to improve service quality.
• Collaborate with technical teams to resolve complex issues and enhance the platform.
• Stay informed about latest trends in streaming technology and entertainment.

Requirements

• Fluency in Dutch, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues.
• Experience in customer service or support roles.
• Familiarity with video streaming services is a plus.
• Tech-savvy and passionate about entertainment.

Benefits

• Work remotely from anywhere in Greece.
• Opportunity to be part of a leading entertainment service.
• Competitive salary and benefits package.
• Flexible working hours.
• Training and development opportunities.