German-Speaking Transportation Customer Service Expert - Remote

Overview

Mercier Consultancy is thrilled to present an exciting opportunity for German-Speaking Transportation Customer Service Experts to join our remote team based in Greece. In this essential role, you will be the first point of contact for our German-speaking clients, providing exemplary support regarding their transportation needs. If you excel in customer service and are fluent in German, we would be excited to have you on board!

In Short

• Manage inquiries from German-speaking customers related to transportation services, options, and bookings through various channels including phone, email, and chat.
• Deliver precise and timely information concerning bookings, cancellations, and rescheduling opportunities.
• Effectively resolve customer complaints and issues while upholding a high standard of service.
• Maintain accurate records of customer interactions in our systems.
• Work closely with team members and operational staff to enhance service delivery and customer satisfaction.
• Stay updated on transportation policies, industry trends, and any changes to provide reliable assistance.
• Collect and analyze customer feedback to drive improvements in service quality.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service roles.
• Ability to work in a remote team environment.
• Problem-solving skills.
• Familiarity with transportation services is a plus.

Benefits

• Work from home.
• Flexible working hours.
• Opportunity to work in a diverse team.
• Professional development opportunities.
• Competitive salary (not specified).