German Speaking Customer Support for Transportation Services - Remote

Overview

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and customer-focused individual for the position of German Speaking Customer Support for Transportation Services in beautiful Greece.

In Short

• Provide professional and friendly customer support to German-speaking clients regarding transportation services.
• Address customer inquiries via phone, email, and chat in a timely and effective manner.
• Resolve customer complaints and issues, ensuring a high level of satisfaction.
• Assist clients with booking and modifying their transportation requests as needed.
• Educate customers on available services, fares, policies, and procedures relevant to transportation.
• Collaborate with team members to improve service delivery and foster a positive team environment.
• Maintain accurate records of customer interactions and transactions in the database.

Requirements

• Fluency in German and English.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Experience in customer service is a plus.
• Problem-solving skills.
• Willingness to learn about transportation services.

Benefits

• Opportunity to work in a vibrant environment.
• Gain experience in the transportation industry.
• Work with a diverse clientele.
• Possibility for career growth.