Customer Service Representative (German-speaking) - Vehicles Transportation - Remote

Overview

Mercier Consultancy is excited to announce an opening for a German-speaking Customer Service Representative specializing in vehicles transportation. In this essential role, you will provide exceptional service to our German-speaking customers, assisting them with inquiries related to transportation logistics and ensuring that their experiences are seamless and positive. If you have a passion for customer service, a knack for problem-solving, and are interested in the transportation industry, we would love to hear from you!

In Short

• Provide exceptional customer service in German for inquiries related to vehicle transportation via phone, email, and other communication channels.
• Assist customers with information about transportation services, tracking shipments, and delivery schedules.
• Efficiently resolve customer issues and complaints while maintaining a professional and friendly demeanor.
• Document customer interactions accurately and provide insights for service improvement.
• Work closely with the transportation team to ensure timely and accurate service delivery.
• Stay informed about company policies, transportation regulations, and industry trends to assist customers effectively.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Fluency in German and English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Experience in customer service or related field.
• Knowledge of transportation logistics is a plus.
• Ability to work in a fast-paced environment.
• Proficient in using customer service software and tools.

Benefits

• Competitive salary.
• Opportunities for professional development and training.
• Supportive work environment.
• Health and wellness benefits.
• Flexible working hours.