Dutch Speaking Customer Expert for Car Rental Service - Remote

Overview

Mercier Consultancy is looking for a dedicated and motivated Dutch Speaking Customer Expert to join our Car Rental Service team. In this fast-paced role, you will play a crucial part in ensuring that our Dutch-speaking clients receive top-notch assistance throughout their rental experience.

In Short

• Provide exemplary support to Dutch-speaking customers regarding car rental services through various communication channels.
• Respond to customer inquiries about vehicle options, rental policies, and pricing details.
• Assist customers in placing rental bookings and modifying existing reservations.
• Resolve customer issues efficiently, ensuring a positive rental experience.
• Collect customer feedback and share insights with the management team to enhance service quality.
• Coordinate with internal teams to guarantee vehicle availability and operational effectiveness.
• Stay up-to-date on the latest product offerings and industry developments to offer informed advice.

Requirements

• Fluency in Dutch and English.
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the automotive sector.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.
• Familiarity with car rental processes and policies is a plus.
• A team player with a positive attitude.

Benefits

• Competitive salary and performance bonuses.
• Opportunity to work in a dynamic team.
• Training and professional development opportunities.
• Flexible working hours.
• Employee discounts on car rentals.