Dutch Speaking Customer Service Representative for Car Rental in Greece - Remote

Overview

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a dynamic and enthusiastic Dutch Speaking Customer Service Representative to join our client's car rental department in beautiful Greece. This is a fantastic opportunity for those who are passionate about providing exceptional customer service while living in a picturesque setting.

In Short

• Handle incoming customer inquiries via phone, email, and chat in Dutch and English.
• Assist customers with car reservations, modifications, and cancellations promptly and accurately.
• Provide detailed information about car rental policies, fees, and available vehicle options.
• Resolve customer issues and complaints efficiently and effectively, ensuring customer satisfaction.
• Maintain accurate customer records and manage reservation systems with attention to detail.
• Collaborate with other team members to share updates and improve customer service processes.
• Actively seek to upsell additional services and products to enhance the customer experience.

Requirements

• Fluency in Dutch and English.
• Excellent communication skills.
• Positive attitude and ability to thrive in a fast-paced environment.
• Previous customer service experience is preferred.
• Strong problem-solving skills.
• Attention to detail.
• Ability to work collaboratively in a team.

Benefits

• Opportunity to work in a beautiful location in Greece.
• Dynamic and supportive work environment.
• Possibility for career advancement.
• Engaging with a diverse range of customers.
• Comprehensive training provided.