Italian-Speaking Telecom Customer Service Expert - Remote

Overview

Mercier Consultancy is seeking dedicated Italian-Speaking Telecom Customer Service Experts to join our remote team in Greece. In this role, you will deliver exceptional support to our Italian-speaking customers in the telecommunications sector, addressing their inquiries and resolving issues related to our services. Your commitment to providing outstanding service will help enhance customer satisfaction and loyalty within our client base. If you have a passion for telecommunications and enjoy helping others, we'd love for you to join our team!

In Short

• Provide high-quality customer support in Italian through various channels, including phone, email, and live chat.
• Assist customers with inquiries regarding telecom services, technical issues, billing, and account management.
• Resolve customer complaints efficiently and ensure a positive experience through effective communication.
• Document customer interactions thoroughly to ensure proper follow-up and reporting of trends or issues.
• Collaborate with technical teams to resolve complex customer issues and improve service delivery.
• Stay informed about the latest telecom products and services to provide accurate information to customers.
• Engage in training sessions and continuous learning to enhance service skills and product knowledge.

Requirements

• Fluency in Italian is a must.
• Experience in customer service, preferably in telecommunications.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and resolve issues effectively.
• Technical aptitude to understand telecom services and products.
• Willingness to learn and adapt to new information.

Benefits

• Work remotely from Greece.
• Opportunity to enhance your skills in customer service and telecommunications.
• Supportive team environment.
• Continuous training and development opportunities.