IT Support Field Technician - Remote Hybrid - NYC Area

Overview

This is a remote hybrid role that offers flexibility, with 70% of the work being onsite at clients within the New York Metro Region and 30% work from home. When not working at a client's location (based in NYC area), technician will be working from home.

In Short

• Seeking a skilled and motivated Tier 2 IT Support Technician.
• Provide technical support in a fast-paced environment.
• Troubleshoot and resolve issues related to servers, network devices, and cloud systems.
• Respond to escalation calls/tickets from Tier 1 support.
• Document resolutions and update procedures.
• Engage in continued certification training.
• Flexibility to work all shifts, including holidays and weekends.
• Excellent customer service is expected.
• Collaborate with team members to resolve customer issues.
• Take ownership of tickets and customer interactions.

Requirements

• Associate's degree preferred or significant industry experience.
• Microsoft, Cisco, and VMware certifications required.
• Minimum of 12 months experience in IT support.
• Experience with LAN/WAN environments.
• Familiarity with Office365 and Azure.
• Help desk or relevant customer service skills.
• Experience with PSA and RMM Tools.
• Knowledge of security practices and policies.

Benefits

• Hybrid environment.
• Paid time off including holidays and floating holidays.
• Bonus potential based on performance.
• Highly competitive medical, dental, and vision benefits plans.
• 401(k) with employer match.
• Full reimbursement for approved professional certification.