Remote IT Field Technician

Overview

As a remote Field Technician in the Lancaster, PA area, you will travel to dental offices in your assigned region to assist with varying technical issues, providing exceptional customer service and support.

In Short

• Provide excellent customer service via phone, remote, and on-site technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service and update open tickets.
• Perform maintenance tasks on end user devices.
• Provide ongoing user training and self-fix solutions to clients.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets and user account setup.
• Run network lines and terminate RJ45 connections.
• Perform Tier 1 troubleshooting for various software and hardware.
• Provide Saturday coverage as part of an on-call rotation schedule.

Requirements

• Excellent verbal and written communication skills.
• Proven time management skills.
• Proven reliability and ability to work independently.
• Excellent customer service skills.
• Problem solving and troubleshooting skills.
• 1-2 years of tech support experience.
• 1-2 years of customer service experience.
• Bachelor’s degree in Information Technology or Computer Science preferred.
• Must have reliable transportation.

Benefits

• Opportunity to work in a growing company with a focus on client relationships.
• Exposure to a wide variety of products and services.
• Supportive team environment.
• Remote work flexibility.