Technical Team Lead - Remote

Overview

As a Technical Team Lead, you will provide guidance and support to our service technicians, ensuring high-quality customer service and effective resolution of technical issues.

In Short

• Lead and support service technicians in resolving technical issues.
• Monitor and manage service tickets for timely completion.
• Drive customer satisfaction and service KPIs.
• Provide guidance and training to team members.
• Engage directly with customers for escalations.
• Collaborate with service coordinators for effective ticket flow.
• Conduct regular meetings to discuss goals and commitments.
• Assist in high-pressure situations to maintain service quality.
• Ensure technicians receive necessary support and resources.
• Foster a collaborative team environment.

Requirements

• 1-2 years of tech support experience.
• 1-2 years of leadership experience in an IT environment.
• Knowledge of PC hardware installation and troubleshooting.
• Familiarity with Microsoft Windows and Office applications.
• Understanding of Cisco networks.
• Proven problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and manage others.
• Bachelor's degree in IT or Computer Science preferred.
• 1-2 years of customer service experience.

Benefits

• Work in a supportive team environment.
• Opportunities for professional growth.
• Engage with a variety of technology solutions.
• Flexible working hours.
• Contribute to a company focused on client relationships.