Remote Field Service Technician

Overview

This remote senior Field Service Technician is responsible for performing diagnostics, maintenance, and repairs on a variety of heavy equipment at customer locations. This role requires technical expertise, strong problem-solving skills, and a commitment to providing exceptional customer service.

In Short

• Perform diagnostics and repairs on heavy equipment.
• Conduct scheduled maintenance services.
• Utilize diagnostic tools and telematics data.
• Communicate effectively with customers.
• Document repairs and maintain service records.
• Follow safety standards during service calls.
• Achieve high first-time fix rates.
• Travel to customer locations for service calls.
• Work in various weather conditions.
• Participate in a nurturing work environment.

Requirements

• Extensive knowledge of heavy equipment systems.
• Minimum of 5 years of experience in maintenance and repair.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Valid driver’s license and clean driving record.
• Ability to lift and handle parts weighing up to 50 pounds.
• Willingness to work outdoors and travel.

Benefits

• 80 hours of paid vacation.
• 401k with up to 4% match.
• Medical plans with 80% premium paid by employer.
• Voluntary coverages for Dental, Vision, Life, etc.
• Company provided STD, LTD, and Life Insurance.
• Yearly work boot allowance.
• Company provided uniforms.
• Other benefits can be discussed with eligible applicants.