Field Service Technician - Remote

Overview

Traveling Field Service Technicians provide mechanical and technical support of MULTIVAC processing and packaging equipment at customer facilities, with a focus on exceptional service. This position will investigate and resolve customer reports of technical issues with equipment, eliminating future operational or service difficulties for customers. Due to our customers’ needs, priorities will change based on customer situations so individuals must be able to adapt to ever changing work schedule and priorities.

In Short

• Traveling position with overnight stays required.
• Flexible schedule to accommodate customer needs.
• Troubleshoot and repair packaging and processing equipment.
• Communicate with customers and internal teams effectively.
• Provide training on equipment operation and maintenance.
• Submit accurate service documentation and expense reports.
• Maintain high customer service standards.
• Work in various environments, including high noise levels.
• Must be able to lift or move up to 50lbs.
• Must have a valid driver's license for travel.

Requirements

• Associate degree in electrical or mechanical engineering or equivalent experience.
• Two years field service or related experience preferred.
• Strong mechanical and electrical troubleshooting skills.
• Ability to work independently and in high-stress environments.
• Excellent customer service and communication skills.
• Willingness to travel with little notice.
• Ability to adapt to changing priorities.
• Experience with pneumatic and robotic systems is a plus.
• Strong organizational skills for scheduling and reporting.
• Must be a self-starter with good problem-solving abilities.

Benefits

• Stability in a well-established organization.
• Structured career development opportunities.
• Annual profit-sharing bonus and per diem allowance.
• Industry-leading medical, dental, and vision benefits.
• 401K match with immediate vesting.
• Tuition reimbursement and student debt assistance.
• Company car with insurance and maintenance.
• Generous PTO and volunteer time off.
• Flexible work schedules available.
• Collaborative team culture with extensive training.