Hybrid IT Support Technician - Remote

Overview

Proactive Technology Management is looking for an experienced IT professional to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. This person should be comfortable working closely with multiple clients remotely and occasionally in person.

In Short

• Hiring an experienced technician with a proven track record of quality remote IT work.
• Mostly fully remote schedule with frequent travel.
• 3-7 years working at or above Tier 3-level support or in a specialist role preferred.
• Enjoy interfacing with multiple people on a daily basis.
• Problem solving on the go.
• Initial training includes shadowing and learning processes.
• Active role in troubleshooting and remote projects after initial training.
• 30-day check-in to ensure confidence in job expectations.
• Billable hours target increases each week during the first month.
• Fun, team-based approach with constant learning.

Requirements

• 3-7 years of IT support experience.
• Experience with remote troubleshooting.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with ConnectWise Manage.
• High accountability and drive for personal growth.
• Comfortable working with multiple clients.
• Excellent communication skills.
• Proven track record in IT support.
• Willingness to travel occasionally.

Benefits

• Monthly check-ins and annual path planning.
• Defined path for career development and personal growth.
• Fun, team-based approach.
• Constantly learning new tech.
• Supportive team environment.