Help Desk Technician - Remote

Overview

Proactive Technology Management is looking for an experienced Help Desk Technician to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you!

In Short

• Join a team as a Help Desk Technician.
• Work remotely with occasional in-person client interactions.
• 3+ years of experience in IT support preferred.
• Focus on customer service and technical support.
• Opportunity for career development and personal growth.
• Monthly check-ins and defined career paths.
• Engage in constant learning of new technology.
• Work collaboratively in a team-based environment.
• Handle remote troubleshooting tickets.
• Track billable hours and performance metrics.

Requirements

• 3+ years of experience supporting clients or in a specialist role.
• Strong communication skills for client interactions.
• Ability to work independently and in a team.
• Proficient in troubleshooting IT issues.
• Comfortable with remote work and travel.
• Experience with ticketing systems, preferably ConnectWise Manage.
• Proactive approach to learning and problem-solving.
• High accountability and drive for success.

Benefits

• Defined career development and personal growth opportunities.
• Fun, team-based work culture.
• Monthly check-ins for performance feedback.
• Engagement in constant learning of new technologies.
• Supportive team environment.