IT Consultant - Remote

Overview

Proactive Technology Management is looking for an experienced IT professional in the Detroit Metro area to join our team. We're looking for a motivated, independent IT expert who feels confident communicating with a remote team of talented techs. If you like working in different client environments providing excellent customer service and technical support, this role could be for you! The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. This individual should not only be able to execute but also guide—whether that’s leading small teams, walking clients through complex transformations, or finding practical solutions that go beyond just fixing IT issues. We offer a fairly defined, upward path with money and responsibility.

In Short

• Join a hybrid IT consulting team in the Detroit Metro area.
• Work remotely and onsite with clients.
• Provide customer service and technical support.
• Opportunity for career development and personal growth.
• Engage in diverse client environments.
• Lead and guide teams in IT solutions.
• Work with decision-makers on purchasing decisions.
• Handle troubleshooting tickets and on-site visits.
• 10+ years of Tier 3-level support experience required.
• Enjoy a fun, team-based approach to IT.

Requirements

• Proven experience in IT support at Tier 3 level or above.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Experience with customer service in a technical environment.
• Willingness to learn and adapt to new technologies.
• Problem-solving skills in diverse environments.
• Ability to handle multiple clients and projects.
• Experience in leading small teams is a plus.
• Knowledge of current IT trends and technologies.
• Must be located in or near the Detroit Metro area.

Benefits

• Defined path for career development.
• Monthly check-ins for personal growth.
• Team-based work environment.
• Continuous learning opportunities.
• Flexible hybrid work schedule.
• Engagement with diverse technology projects.
• Supportive company culture focused on IT excellence.
• Potential for specialization in areas like security or cloud.
• Opportunities for leadership roles.
• Competitive compensation structure.