Help Desk Technician - Remote

Overview

Join Nippon Koei LAC, a leader in the civil engineering industry, as a Help Desk Technician and become a vital part of our team dedicated to innovative infrastructure solutions. In this dynamic role, you will be the first point of contact for technical support, ensuring seamless operation of IT systems across various projects. Your responsibilities will include troubleshooting hardware and software issues, maintaining system performance, and providing exceptional customer service to our diverse workforce. You will work closely with our IT department to implement and improve technology strategies that support our engineering initiatives. As a company that values growth and development, Nippon Koei LAC offers opportunities for professional advancement and skills enhancement. If you are a proactive problem-solver with a passion for technology and excellent communication skills, we invite you to contribute to our mission of delivering excellence in civil engineering. Elevate your career with us and make a tangible impact on the world.

In Short

• Provide technical support and troubleshooting for hardware and software issues to end-users.
• Assist with the setup, configuration, and maintenance of computer systems and peripherals.
• Respond to help desk tickets in a timely manner and document all support interactions and resolutions.
• Collaborate with IT team members to resolve complex technical issues and implement solutions.
• Conduct user training sessions to enhance employees' understanding of technology and efficient use of systems.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2 years of experience in a technical support or help desk role, preferably within the civil engineering industry.
• Proficiency in troubleshooting hardware and software issues across various platforms and systems.
• Strong communication and interpersonal skills to effectively assist users and document support interactions.
• Ability to manage multiple tasks and prioritize in a fast-paced environment while maintaining attention to detail.

Benefits

• Internet reimbursement
• Commuter assistance
• Paid parental leave
• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Parental leave
• Vision insurance
• 401(k) matching
• Life insurance