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Help Desk Technician - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide
$30,000 - $37,500/year

Overview

MSM Technology is seeking a Help Desk Technician to support the U.S. Department of Housing and Urban Development (HUD) by providing Tier I/II IT help desk support for HUD's infrastructure.

In Short

  • Provide Tier I/II IT Support for HUD employees.
  • Manage IT service tickets according to SLAs.
  • Document troubleshooting steps and resolutions.
  • Offer timely customer support and guidance.
  • Collaborate with Tier III teams for escalated issues.
  • Contribute to process improvements and team training.

Requirements

  • Experience with Microsoft Word and Service Now.
  • Helpdesk call experience preferred.
  • Technical assistance for computer users.
  • 0-2 years' experience in a technical role.

Benefits

  • Support for skill development and training.
  • Opportunity to work in a government sector environment.
  • Flexible working hours within the specified range.
MSM Technology logo

MSM Technology

MSM Technology is a forward-thinking company focused on delivering innovative IT solutions that drive strategic growth and operational excellence. With a commitment to understanding customer needs and leveraging advanced technologies, MSM Technology specializes in areas such as data center infrastructure, cloud migration, cybersecurity, and automation. The company fosters a collaborative environment, encouraging teamwork and continuous improvement while maintaining high standards of technical excellence. MSM Technology values integrity, execution excellence, and a culture of mentorship, making it a trusted partner for clients seeking to enhance their IT capabilities.

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