Help Desk Technician - Remote

Overview

We are seeking a customer-focused and tech-savvy remote help desk technician to provide first-level technical support to users across various systems and platforms.

In Short

• Provide technical support via phone, chat, and email.
• Troubleshoot issues related to Windows, macOS, and mobile devices.
• Resolve user account and connectivity issues.
• Document all issues and resolutions in the ticketing system.
• Assist with onboarding and offboarding processes.
• Maintain knowledge base articles and support documentation.
• Escalate unresolved issues to higher support tiers.
• Work independently in a remote setting.
• Manage multiple support requests effectively.
• 1+ year of IT support experience required.

Requirements

• Proficiency in troubleshooting Windows/macOS.
• Experience with Microsoft 365 and remote tools.
• Familiarity with ticketing systems like Zendesk or Jira.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Work remotely from anywhere.
• Opportunity to develop IT skills.
• Supportive team environment.
• Flexible working hours.
• Potential for career advancement.