Remote Library Assistant

Overview

The Remote Library Assistant helps library users and staff from a distance by making it easier for them to get to digital resources, helping them with research and tech questions, and doing administrative tasks online.

In Short

• Assist library users with questions through email, chat, and video conferencing.
• Facilitate access to digital library resources, databases, and e-books.
• Guide users on navigating the library's website and online services.
• Answer reference and research questions, escalating when necessary.
• Support online programming, workshops, and outreach initiatives.
• Manage online library card applications and maintain digital records.
• Promote and manage virtual collections and resource guides.
• Assist with library's social media and communication efforts.
• Conduct data entry, digital filing, and other office tasks.
• Resolve technical issues related to remote library services.

Requirements

• High school diploma or equivalent; degree in library or information science preferred.
• Experience in a library, school, or customer service is beneficial.
• Strong verbal and written communication skills.
• Proficient with computers and digital platforms.
• Able to use online communication tools like Zoom, Teams, and Slack.
• Familiarity with library management systems and online research databases.
• Excellent organizational skills and attention to detail.
• Self-motivated and dependable in a remote work environment.
• Reliable internet connection and a quiet workspace.

Benefits

• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off for holidays, sick leave, and vacation.
• Opportunities for professional growth and training from home.
• Flexible schedule.
• Technology stipend or reimbursement (if applicable).
• Employee assistance programs.
• Opportunities for advancement within the company.