Senior Director, Customer Experience Enablement - Remote

Overview

The Senior Director of Customer Experience Enablement will play a crucial role in enhancing the efficiency and impact of the Customer Experience team at MagicSchool, a leading generative AI platform for teachers.

In Short

• Lead key CX initiatives with clear goals and timelines.
• Track and analyze KPIs and team performance.
• Implement process improvements for CX workflows.
• Support team alignment through planning and communication.
• Collaborate across teams to align CX priorities with business goals.
• Partner with leadership on strategic planning and goal-setting.

Requirements

• Deep understanding of customer experience best practices.
• Strong project management skills.
• Excellent cross-functional communication skills.
• Ability to interpret data and extract insights.
• Skilled in aligning initiatives with business goals.
• Preferred experience with SFDC or Gong.
• 10+ years in SaaS enablement and operations.
• Experience in high growth startups.
• Preferred: Customer Success experience.
• Preferred: Experience in education or EdTech.

Benefits

• Unlimited PTO.
• 100% employer covered health insurance.
• Wellness stipend.
• 401(k) match.
• Vision and dental insurance.