HR Case Management Leader - Service Cloud - Remote

Overview

The HR Case Management Leader is responsible for ensuring GE Vernova delivers an intuitive, user-friendly employee experience when users leverage Service Cloud and other related HR tools seeking HR support.

In Short

• Own the strategy for simplification and improvement of Oracle Service Cloud.
• Ensure existing tools deliver value by enabling new functionalities.
• Advocate for simplicity and standardization across case management systems.
• Leverage data and user feedback for a consistent user experience.
• Manage stakeholder communication and progress reporting.
• Provide thought leadership on new technologies and tools.
• Own relationships with Digital Technology partners and vendors.
• Develop plans to mitigate negative impacts and drive change.
• Strong analytical and problem-solving skills required.
• Experience in global collaboration is essential.

Requirements

• Bachelor's Degree in related field with 3 years of experience preferred.
• Understanding of HR Service Delivery and People Operations model.
• Strong leadership skills with the ability to influence outcomes.
• Self-starter with minimal instruction needed.
• Strong team player who collaborates well with others.
• Demonstrated customer focus and relationship building.
• Proven ability to prioritize business needs and change requests.
• Experience with Oracle Service Cloud is desirable.
• Data Analytics and reporting design capabilities are a plus.
• LEAN mindset and practices preferred.

Benefits

• Healthcare benefits including medical, dental, and vision coverage.
• Access to Health Coach and 24/7 nurse-based resources.
• Retirement benefits with company matching contributions.
• Tuition assistance and adoption assistance.
• Paid parental leave and disability insurance.
• Life insurance and paid time-off for vacation or illness.
• Performance bonus eligibility.
• Professional development opportunities.
• Challenging career paths.
• Competitive compensation.