Service Management Leader - Remote

Overview

The Service Management Leader is responsible for overseeing service delivery and project management within the organization, ensuring effective communication and coordination among cross-functional teams.

In Short

• Lead service delivery and project management initiatives.
• Minimum of 3 years in Service Delivery or Project Management.
• 2 years in a team leadership role.
• Experience in software development projects.
• Strong customer service and quality assurance skills.
• Excellent communication and interpersonal skills.
• Accountable for incident diagnosis and resolution.
• Participate in critical task force operations.
• Work from home and flexible schedule offered.
• Join a team that values trust and respect.

Requirements

• Bachelor’s degree in Computer Science or related field.
• 3+ years of experience in Service Delivery.
• 2+ years of team leadership experience.
• Proficient in English (C1-C2).
• Proven leadership and negotiation skills.
• Experience with Support & Maintenance teams is a plus.
• Strong analytical and problem-solving abilities.
• Ability to interact with business stakeholders effectively.
• Familiarity with technical documentation and escalation processes.
• Experience in coordinating knowledge transfer sessions.

Benefits

• Work from home opportunities.
• Flexible working hours.
• Team celebrations and special discounts.
• Access to an entertainment area.
• Flexible workspaces.
• Supportive work environment.
• Private medical insurance.
• Additional perks may vary by location.