Service Enablement Manager - Remote

Overview

The role involves leading the Field Readiness program, improving product serviceability and supportability, and serving as a subject matter expert while ensuring effective communication between services, support, and product teams.

In Short

• Lead the Field Readiness program and related activities.
• Improve product serviceability and supportability capabilities.
• Serve as a subject matter expert for knowledge transfer and product deployments.
• Ensure effective communication between services, support, and product teams.
• Utilize project and program management methodology skills.
• Demonstrate excellent management and communication skills.
• Influence without authority in a matrix environment.
• Be self-motivated and a team player.
• Possess strong analytics skills.
• Fluency in English is required.

Requirements

• B.Sc in Industrial Engineering/Computer Science or equivalent.
• Minimum 5 years of experience as a Project Manager/Program Manager.
• Deep technical orientation with cloud platforms.
• Understanding of service and support organization processes.
• Experience with product serviceability.
• Strong understanding of SDLC.
• Experience with NICE CXone products is an advantage.
• Development background is a plus.
• Minimum 3 years in a global corporate organization.
• Fluency in English language.

Benefits

• Work in a fast-paced, collaborative environment.
• Endless internal career opportunities.
• Hybrid work model with flexibility.
• Opportunity to learn and grow.
• Be part of a market-leading company.