Services Engagement Manager - Remote

Overview

The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Product Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations.

In Short

• Responsible for customer success in Veeva Commercial Product Implementation.
• Acts as a solution expert in the sales cycle.
• Works closely with Veeva Sales and Services teams.
• Engages customers during scoping and planning phases.
• Supports flexibility to work from home or in the office.
• No work location requirement if near an airport.
• Full-time permanent role.
• Part of a mission-driven organization in the life sciences industry.
• Focus on customer and employee success.
• Commitment to making a positive impact on communities.

Requirements

• Experience in customer engagement and implementation.
• Strong understanding of commercial products.
• Ability to work in a remote environment.
• Proximity to an airport for travel requirements.
• Excellent communication skills.
• Project management skills.
• Team player with a solution-oriented mindset.
• Experience in SaaS or life sciences preferred.
• Ability to adapt to a fast-paced environment.
• Commitment to company values and mission.

Benefits

• Flexible work environment.
• Opportunity to impact the life sciences industry.
• Supportive company culture focused on values.
• Professional growth opportunities.
• Collaborative team environment.
• Competitive compensation package.
• Health and wellness benefits.
• Work-life balance initiatives.
• Engagement in meaningful work.
• Commitment to employee success.