Server Management - Remote

Overview

As an Enhanced Operations Service Specialist, you will provide expert support for Linux and Windows systems, manage incidents, and drive continuous improvement initiatives for customer service delivery.

In Short

• Provide expert support for Linux OS/Windows and Infra customer issues.
• Participate in major incident handling and troubleshoot service request failures.
• Drive initiatives to improve operation and stability of customer systems.
• Conduct root cause analysis for service request failures and performance issues.
• Coordinate work between various teams for effective service delivery.
• Implement continuous improvement initiatives to enhance service delivery.
• Streamline standard operating procedures focusing on automation.
• Provide proactive operation services and timely alerts to stakeholders.
• Maintain strong customer service focus and safeguard customer relationships.
• Communicate effectively in English.

Requirements

• 8+ years of related professional experience.
• Bachelor’s degree in Computer Science, Engineering, or IT Management.
• Expertise in public cloud administration (Azure, AWS, GCP).
• Strong experience in Linux administration and cloud platforms.
• Networking experience with TCP/IP, NAT, and firewalls.
• Good understanding of IT security and OS hardening.
• Experience in scripting and server automation tools.
• Strong analytical and solution-oriented thinking.
• Excellent communication and networking skills.
• Very good English language skills.

Benefits

• Excellent superior benefits.