Customer Success Manager – Controls NAM (South Region) - Remote

Overview

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base.

In Short

• Drive overall post-sales relationship with assigned contracts.
• Own and manage contract setup, delivery, and financials.
• Develop specialized knowledge in the discipline.
• Build and maintain proactive long-term relationships with customers.
• Execute a comprehensive engagement and communications strategy.
• Act as the first point of contact for all contract and customer-related issues.
• Develop and maintain technical knowledge to educate customers.
• Own and achieve orders operational plans and commercial strategy.
• Provide continuous insight and relay the voice of the customer.

Requirements

• Bachelor's degree from an accredited university or college.
• 6 years controls experience or 10 years with a high school diploma.
• Minimum of 4 years' experience with GE Controls Products.
• 50% travel required and must live within the South Region.
• 10 years of experience with GE control product systems preferred.
• 6 years of experience in the OT Cyber Security industry desired.
• High proficiency with computer tools (MS Office suite).
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.

Benefits

• Competitive benefits to support workforce needs.
• Opportunities for career growth and development.
• Programs that support a healthy, balanced lifestyle.
• Inclusive culture fostering empowerment and respect.
• Performance bonus and variable incentive compensation.