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Solutions Engineer - Remote

Posted 3 days ago
Sales / Business
Full Time
USA

Overview

As a Solutions Engineer at Loop, you will play a crucial role in enabling Shopify's top brands to create powerful post-purchase experiences through technical expertise and collaboration with various teams.

In Short

  • Become an expert on Loop’s platform and integrations.
  • Provide technical support to Sales and Partner teams.
  • Collaborate with Sales to vet and close deals.
  • Create customized product demos and proofs-of-concept.
  • Answer technical questions about APIs and integrations.
  • Partner with merchants to scope and recommend solutions.
  • Help train Sales teams on technical aspects.
  • Collaborate with Engineering, Product, and Design teams.

Requirements

  • 3+ years in B2B pre-sales solutions engineering or technical sales.
  • Experience in SaaS, ecommerce, or Salesforce ecosystems.
  • Strong troubleshooting and analytical skills.
  • Understanding of web components and APIs.
  • Experience with front-end development (HTML, CSS, JavaScript).
  • Excellent communication and interpersonal skills.
  • Strong project management skills.
  • Experience with Shopify or NetSuite is a plus.

Benefits

  • Opportunity to work in a growing company.
  • Collaborative and supportive work environment.
  • Work from any location within the US or select Canadian provinces.
Loop logo

Loop

Loopreturns is a forward-thinking company dedicated to revolutionizing the post-purchase experience, particularly in the realm of returns. By transforming one of the most delicate interactions in commerce into a positive experience, Loop fosters deeper connections between consumers and brands. The company values its merchants, providing them with comprehensive support through a dedicated Merchant Success Team that ensures a smooth onboarding process and ongoing strategic account management. Loop promotes a flexible working environment, allowing team members to choose their preferred work setting, whether in the office, a hub, or fully remote. With a strong emphasis on empathy, well-being, and personal growth, Loopreturns aims to create a workplace where employees can thrive while shaping the future of the industry.

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