Sr. Manager, Client Experience (People Operations/HR Tech) - Remote

Overview

The Sr. Manager, Client Experience role focuses on enhancing workplace experiences through innovative HR solutions and exceptional service delivery.

In Short

• Support development of HR solutions for clients.
• Utilize design thinking for client deliverables.
• Manage projects in various HR practice areas.
• Ensure client satisfaction and retention.
• Build strong client relationships and provide strategic insights.
• Apply project management skills for successful outcomes.
• Optimize HR processes and compliance.
• Lead HR tech strategy and implementation.
• Mentor junior team members.
• Work remotely with occasional travel required.

Requirements

• Experience in professional services or HR.
• Internal HR generalist experience across multiple disciplines.
• Strong organizational and communication skills.
• Ability to manage multiple projects simultaneously.
• Preferred HR and tech certifications.
• 7–9 years of relevant experience.
• Bachelor's degree required, advanced degree preferred.
• Self-motivated and adaptable to fast-paced environments.
• Willingness to travel minimally.

Benefits

• Competitive and transparent salary.
• Comprehensive benefits including medical and dental.
• Flexible PTO and paid holidays.
• Work from where it makes sense.
• A culture focused on impact and humanity.