Travel Planning Specialist: Custom & Group Tours - Remote

Overview

We are seeking a Travel Planning Specialist for Custom & Group Tours to create unique itineraries and custom quotes for clients, ensuring excellent service and support.

In Short

• Design and execute custom and group tours.
• Communicate with clients through emails and phone.
• Interact with global tour operators daily.
• Create proposals based on group leader specifications.
• Handle client inquiries and troubleshoot issues.
• Propose improvements for customer experience.
• Maintain tour content and logistics.
• Coordinate group tour details with operators.
• Monitor tour penalties and agreements.
• Provide feedback based on guest reviews.

Requirements

• Proficient in Microsoft Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Able to multi-task and solve problems in a fast-paced environment.
• Strong interpersonal and customer service skills.
• High attention to detail and analytical capabilities.
• Fluent in English; other languages are a plus.
• Ability to work independently and in a team.

Benefits

• Opportunity to work in a fast-growing startup.
• Engage with diverse clients and travel operators.
• Develop skills in travel planning and customer service.
• Collaborate with a passionate team.
• Flexible work environment.