Developer Success Engineer - Remote

Overview

This isn’t one of those situations where we tack “engineer” onto the back of every role at LiveKit. No. We’re actually looking for an engineer*. A rare type of engineer that cares about talking to and advocating for customers, helping unblock them by fixing bugs or writing up sample code, and providing customers with guidance, pointers and support. We say rare because in our experience, most engineers aspire to architect large-scale systems or tackle deeply technical problems. Said differently, most engineers want to have influence over the technology they work on or with. There’s nothing wrong with that, we love hardcore engineers. There are many at LiveKit — we’re not complaining. But, this time, we’re looking for a new teammate that wants to have influence over our product and business. If you’d be energized by seeing a developer or team flip a LiveKit integration from staging to production—secretly satisfied in knowing you helped make it possible—you are perfect for this.

In Short

• Support and work directly with developers, teams, and companies building with LiveKit, both commercially and in the community.
• Triage, file, and fix bugs, respond to support tickets, write sample and production-quality code, update documentation and author technical guides in service of customers.
• Collaborate and support community efforts specifically pertaining to technical issues.
• Regularly meet or follow-up with LiveKit customers to ensure their continued success on the platform.
• Collaborate closely with Sales and Partnerships teams on strategy and support them in customer conversations.

Requirements

• You are an engineer.
• You don’t mind reading more code than you write.
• You’re a natural teacher.
• You have excellent spoken and written English.
• You enjoy learning new programming languages (quickly) and prototyping.
• You enjoy building a community of people as passionate as you about our product.

Benefits

• A competitive salary and equity package.
• Health, dental, and vision benefits
• Flexible vacations
• Remote work environment with necessary equipment provided.