Remote Otter LogoRemoteOtter

Developer Success Engineer - East - Remote

Posted 10 weeks ago

Overview

Dagster is an orchestration platform for the development, production, and observation of data assets. Our goal is to make Dagster+ the de facto hosted solution for structuring these systems.

In Short

  • Provide technical support to Dagster+ customers and open-source users.
  • Diagnose and resolve issues related to Dagster installations, integrations, and deployments.
  • Troubleshoot issues with cloud services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker).
  • Lead customer onboarding for seamless Dagster+ adoption.
  • Improve documentation for clarity and usability.
  • Develop training content and examples.
  • Collaborate with clients and sales to build strong relationships.
  • Work flexible shifts between 7 AM and 7 PM ET.
  • Provide feedback to engineering and product teams to drive product improvements.
  • Engage with customer issues and drive improvement.

Requirements

  • 5+ years of relevant experience in technical support or a similar role.
  • Proficiency in Python.
  • Hands-on experience with distributed systems, containerized environments, and cloud platforms.
  • Strong written and verbal communication skills.
  • Proven ability to troubleshoot and resolve complex technical challenges independently.
  • Proactive mindset for engaging with customer issues.

Benefits

  • Competitive salary.
  • Remote work stipend for home office equipment.
  • Inclusive team environment.
  • Opportunities for professional growth.
  • Work with a high-performing software development team.

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