Developer Success Engineer 区块链技术支持工程师 - Remote

Overview

As a Developer Success Engineer, you will have the opportunity to join our dynamic and innovative team, providing exceptional technical support to our clients. You will become an integral member of our cross-timezone team, leveraging your bilingual abilities to assist in resolving technical issues for customers across different regions. Additionally, you will have the chance to transition towards the role of a web3 Development Engineer, participating in cutting-edge blockchain technology projects.

In Short

• Assist in resolving technical issues for customers, delivering timely and friendly support to ensure customer satisfaction.
• Communicate with customers through online chat and other channels, bridging time zones to offer seamless technical support services.
• Aid in documenting and tracking customer issues, collaborating closely with the team to drive issue resolution and gather customer feedback.
• Build upon technical support expertise by gradually learning and mastering web3 development technologies, contributing to the company's blockchain projects, and preparing for future role transition.
• Deepen your understanding of blockchain technology, engage in internal training and external courses, and continuously enhance your professional knowledge and skills.

Requirements

• Bachelor's degree or higher in a technical field.
• Minimum of 3 years of experience in blockchain development and support.
• Excellent oral and written communication skills in both Chinese and English.
• Strong interest in technology problem-solving with patience and responsibility.
• Familiarity with blockchain principles and smart contracts.
• Proficiency in at least one mainstream blockchain development language (e.g., Solidity, Go).
• Hands-on experience in blockchain project testing.
• Knowledge of blockchain development and testing tools.
• Flexibility to work across time zones.
• Strong team collaboration skills, proactive attitude, and a willingness to embrace challenges and continuous learning.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Chance to transition into a web3 development role.
• Engagement in cutting-edge blockchain technology projects.
• Access to internal training and external courses for professional development.
• Flexible working hours across time zones.