Customer Service Representative – KYC & Compliance - Remote

Overview

At UR Bank, we are a fast-growing crypto neobank launching out of Asia, with a mission to redefine the future of finance on-chain. Our Customer Service (CS) function goes far beyond standard support — we're the first line of defense in protecting user assets and upholding regulatory integrity. This role is critical, and mistakes can have significant consequences. We're looking for individuals who are razor-sharp with numbers, deeply responsible, and thrive in high-stakes environments.

In Short

• Review and verify customer onboarding applications for compliance.
• Authenticate customer-submitted documents with attention to detail.
• Maintain accurate records in the customer database.
• Respond to client inquiries related to account verification.
• Monitor customer activity for suspicious behavior.
• Support implementation of KYC/AML policies and regulations.
• Collaborate with internal stakeholders to optimize workflows.
• Ensure timely documentation of potential risks.

Requirements

• 4–5 years of experience in KYC or compliance operations.
• Experience handling customer interactions in a high-pressure environment.
• Strong understanding of regulatory requirements in financial services.
• Familiarity with KYC/AML compliance tools.
• Exceptional attention to detail and risk awareness.
• Able to work independently and prioritize tasks under pressure.
• Strong written and spoken communication in English and Mandarin.
• Comfortable working 9am to 6pm including weekends and Public Holidays.

Benefits

• Opportunity to work in a fast-growing fintech environment.
• Engaging and challenging work in a high-stakes role.
• Collaborative team environment with internal stakeholders.
• Exposure to the latest compliance tools and technologies.
• Flexible working arrangements.