Remote Otter LogoRemoteOtter

KYC Customer Service Representative - Remote

Posted 7 days ago
Customer Service
Full Time
Philippines

Overview

The KYC Customer Service Representative is responsible for verifying customer identities, reviewing pending prize redemptions, identifying hacked accounts, and providing support for PTS-related concerns.

In Short

  • Verify customer identities and review pending prize redemptions.
  • Identify and handle hacked or compromised accounts.
  • Conduct duplicate and multiple account reviews.
  • Provide support to other teams regarding verification and redemption concerns.
  • Maintain knowledge of internal and external processing systems for high-quality reviews.

Requirements

  • Experience in KYC, fraud detection, or account verification preferred.
  • Customer service experience with strong communication and problem-solving skills.
  • Strong attention to detail and analytical skills.
  • Ability to use multiple tools and systems for account verification.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits

  • Flexible working environment.
  • Opportunities for personal and professional development.
  • Competitive compensation and perks.
  • Inclusive company culture.
  • Work-life balance support.
VGW logo

VGW

VGW is an innovative interactive entertainment company that leverages technology and creativity to create world-class, free-to-play games. With a portfolio of acclaimed brands such as Chumba Casino, Global Poker, and LuckyLand Slots, VGW entertains over one million players in North America. As pioneers in sweepstakes promotions for online social games, VGW prioritizes delivering a safe and positive player experience, embodying the core value of putting players first. The company fosters a diverse and inclusive environment, emphasizing flexibility, career growth, and a fun workplace culture, while offering competitive compensation and benefits.

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