KYC Customer Service Representative - Remote

Overview

The KYC Customer Service Representative is responsible for verifying customer identities, reviewing pending prize redemptions, identifying hacked accounts, and providing support for PTS-related concerns.

In Short

• Verify customer identities and review pending prize redemptions.
• Identify and handle hacked or compromised accounts.
• Conduct duplicate and multiple account reviews.
• Provide support to other teams regarding verification and redemption concerns.
• Maintain knowledge of internal and external processing systems for high-quality reviews.

Requirements

• Experience in KYC, fraud detection, or account verification preferred.
• Customer service experience with strong communication and problem-solving skills.
• Strong attention to detail and analytical skills.
• Ability to use multiple tools and systems for account verification.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits

• Flexible working environment.
• Opportunities for personal and professional development.
• Competitive compensation and perks.
• Inclusive company culture.
• Work-life balance support.