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KYC Customer Service Representative - Remote

Posted 6 days ago

Overview

The KYC Customer Service Representative is responsible for verifying customer identities, reviewing pending prize redemptions, identifying hacked accounts, and providing support for PTS-related concerns.

In Short

  • Verify customer identities and review pending prize redemptions.
  • Identify and handle hacked or compromised accounts.
  • Conduct duplicate and multiple account reviews.
  • Provide support to other teams regarding verification and redemption concerns.
  • Maintain knowledge of internal and external processing systems for high-quality reviews.

Requirements

  • Experience in KYC, fraud detection, or account verification preferred.
  • Customer service experience with strong communication and problem-solving skills.
  • Strong attention to detail and analytical skills.
  • Ability to use multiple tools and systems for account verification.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

Benefits

  • Flexible working environment.
  • Opportunities for personal and professional development.
  • Competitive compensation and perks.
  • Inclusive company culture.
  • Work-life balance support.

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